Remote medical secretarial services
You are a doctor and your secretary is overwhelmed? Our medical tele-secretaries are able to better manage your schedule by respecting your instructions to the fullest! The fluidity of the lines as well as the rapidity of the pick-up that we can guarantee you will undoubtedly allow an optimal reachability and a better organization of your patients' appointments.
Our tele-secretaries at your service
We answer on your behalf and provide you with an interactive agenda synchronized with all your communication devices.
A pre-hook and a personalized voice mailbox are available to your patients to enhance the telephone reception.
As part of our outsourced medical tele-secretarial department, we offer telephone answering services, online patient-doctor communication, appointment scheduling and patient surveys.
With medical outsourcing, specialists and doctors can focus more on their practices and on how to improve their treatments for their sick patients.
The Benefits
The benefits of medical outsourcing are to reduce your overhead costs which include employee costs, lower workers compensation insurance, payroll taxes, supplies, software, equipment and employee attendance. Here are some of the benefits of outsourced medical tele-secretarial services:
- Save on high equipment and software costs.
- Reduce staff sizes and employee expenses.
- Eliminate glitches, paid time off, insurance benefits, worker's compensation, etc.
- Eliminate costly and unproductive training periods.
- Reduce call volume.
EasyLink is committed to the quality of its remote outsourced medical scretarial services by allowing you to have more time to focus on your core competencies, such as better patient care.
What EasyLink Call Center offers you
- A qualified secretary will be fully available to perform all tasks specific to the activity of your practice (Answering patient calls and responding to their requests for information, Confirming, rescheduling or cancelling an appointment directly on your calendar, informing you by phone, e-mail or SMS, Processing requests for prescription renewals, medical certificates, etc.)
- An appointment calendar is permanently updated and accessible online 24 hours a day, 7 days a week, wherever you are, and is 100% customizable according to your needs and preferences (appointment duration, colors, printing of the schedule, vacations, etc.).
- Possibility of text message reminders to your patients according to your preferences (from 9 days to 1H30 before the appointment).
- All your patient data and appointments are automatically saved, encrypted and protected.
Nos Indicateurs de performances
CSAT = 87%
Customer Satisfaction Score est l’indicateur le plus utilisé par nos équipes marketing pour évaluer la satisfaction client en temps réel. Cet indicateur est principalement utilisé pour récolter les « émotions » des clients à chaud. C’est à ce moment que le client sera le plus à même de donner une réponse fiable car son expérience sera encore fraîche et il n’aura pas le temps de rationnaliser sa réponse.
NPS= 10/10
En suivant l’évolution du NPS, nous pouvons suivre la progression de notre entreprise, la croissance de la satisfaction et de la recommandation client.
FCR= 83%
Temps d’attente= 80 % des appels sont pris dans les 30 secondes
Temps de sonnerie = 30 sec
Taux de traitement d’appels = 97%
What EasyLink offers you
An appointment calendar is permanently updated and accessible online 24 hours a day, 7 days a week, wherever you are, and is 100% customizable according to your needs and preferences (appointment duration, colors, printing of the schedule, vacations, etc.).
Possibility of text message reminders to your patients according to your preferences (from 9 days to 1H30 before the appointment).
All your patient data and appointments are automatically saved, encrypted and protected.