Welcome call
When a company wants to go the extra mile to make a good impression, a welcome call service is the best way to stand out from the competition. The most popular services that call centers provide are usually inbound. The customer is the one who contacts the company. These services include customer support, sales service hotline.
On the other hand, a top call center also offers outbound services where the call center contacts the customers directly. One of the best outbound services is welcome calling.
What is a welcome call?
The importance of welcome calls for your company
The best time to form your customer's impression of your business is when they are new. This will be the stage when they have no impression, neither good nor bad. Generally, one bad experience can drive customers away and even send them to the competitors. If a customer receives poor service or treatment from your company within their first month, the chances of winning them back will be very slim. With a welcome call service, you can ensure that your company's customer experience is positive. By taking the time to welcome your customer, let them know that their service is appreciated, and try to find out if they have any questions or concerns, you will indeed be in the process of guaranteeing customer loyalty in the long run.
Why do companies use welcome calls?
- Increase in customer loyalty and satisfaction.
- Profitability and efficiency
- Reduce customer abandonment
- Inbound calls from customers are quantitatively low, so customer service agents can counterbalance this time by implementing outbound welcome calls
- Many customers decide to leave the company or no longer want to receive its services without keeping in touch. Welcome calls will be presented as a second chance to win back your customer by addressing the reason for their departure.
